Safelite AutoGlass

Contacts

Address:
7501 Suzi Lane, Westminster, CA 92683
Get directions

Website:
safelite.com

Phone number:
+1 877-664-8932

Categories:
Establishment   Car repair  

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Reviews about Safelite AutoGlass

• Brian S

  Mar, 23 2018
  ★ ☆ ☆ ☆ ☆
  I had to replace a shattered window on my 05 Honda, called dealer and was given an answer of "who knows when it will be in stock." Decided to try Safelite, was thrilled they had my window "In stock." Fast forward to appointment day, service tech (Marvin) comes (very professional) and immediately says he has an order to replace the drivers side window, when my order clearly stated passenger side. On top of that, he had the wrong part. Tech calls the manager (Chris) and is told he would have to check to see if the window is in stock (keep in mind Safelite already took my money). I call to speak to Chris and he says he will have to order the part and he should have it by 1pm the same day and would call me back, 3 hours go by and i still received no call. I call back, ask to speak to Chris and as soon as he get on the phone, he has an unprofessional, non customer friendly tone. Chris proceeds to tell me, he has the window in and has a tech available now, however I would need to drive my car to his shop if I wanted my window replaced. Whats the purpose of having a mobile service if your going to make your customer come to you? When I get to the shop, Chris does not take the time to apologize for the inconvenience and for his shop messing up my order. Granted he "discounted" my bill by removing the mobile service fee, tax, etc but when you make me drive to you, you should not be charging me a mobile service fee. Chris attempted to make is sound like he was refunding my money due to his screw up but he in reality didn't. For my first time using Safelite, this experience left a bad taste in my mouth.

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